Introduction
Seeds of Play is committed to respecting and protecting the privacy of our clients and their families. This privacy policy explains how we collect, use, store, and protect personal information when you use our website and in the course of providing tutoring services. It also outlines your rights and our obligations regarding your data.
1. Information We Collect
We collect personal information necessary to provide our services safely and effectively. The types of information we may collect include:
- Contact Details: Names, addresses, phone numbers, and email addresses of clients and guardians.
- Student Information: Date of birth, medical details, learning needs, educational background, and emergency contacts.
- Service Records: Attendance, progress notes, feedback, and communication records.
- Payment Information: Billing details and transaction records (note: we do not store credit card numbers).
- Consent Forms: Permissions for excursions, photographs, and specific activities.
We collect this information provided to us directly from you, when you create an account or booking, make a purchase, or contact us for support.
2. How We Use Your Information
Seeds of Play uses personal information only for purposes relevant to our tutoring and website services, including:
- Process and fulfill your orders
- Send you order confirmations and updates
- Respond to your comments and questions
- Improve our website and services
- Send you marketing communications (with your consent)
- Enrolling and managing children in our programs
- Communicating with families and caregivers
- Ensuring the safety and wellbeing of children in our care
- Meeting legal and regulatory requirements
- Arranging payment and managing accounts
- Providing updates and feedback on children’s adventures
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
4. Data Security
We take the security of your personal information seriously. We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction on our online site. Seeds of Play employs a range of measures to protect your data, including:
- Secure storage of paper files in locked cabinets
- Password-protected digital systems
- Restricted access to personal information on a need-to-know basis
- Regular staff training on privacy and data protection
- Secure disposal or deletion of information when no longer needed
5. Consent
Whenever we collect personal information, we seek your informed consent. This may be provided in writing, by ticking a box, or verbally. You may withdraw your consent at any time by contacting us, noting that this may affect our ability to provide some services.
6. Failure to Provide Personal Information
Providing personal information is generally voluntary. However, if you choose not to supply certain information, we may be unable to enrol your child, ensure their safety, or provide some services. For example, without medical details or emergency contacts, we may not be able to accept your child into our care.
7. How Long We Keep Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. Typically, records are kept for up to seven years after a student’s last attendance, unless a longer retention period is required by law. After this period, information is securely destroyed or permanently de-identified.
8. Your Rights
You have the right to access the personal information we hold about you or your child, to request corrections if it is inaccurate or outdated, and, in certain circumstances, to request its deletion. To make an enquiry or exercise these rights, please contact us using the details below. We will respond to your request as promptly as possible. You may also opt out of receiving marketing communications from us.
9. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. This policy was adopted by the owner of Seeds of Play on the 1st of November 2025.
REVIEW DATE: November 2026
11. Contact Us
If you have any questions about this Privacy Policy, please contact us.
